- What is Altel Prepaid?
Altel is the latest prepaid mobile service that allows you to make calls, send text messages via SMS or use data services. - What are the services provided?
Altel provides prepaid telephony services such as Voice and SMS, mobile Data and IDD calls. - Where can I purchase an Altel SIM Pack?
You can purchase Altel SIM Packs at all major outlets nationwide. Just look for the Altel logo at an outlet near you. - How much does an Altel SIM pack cost?
Altel SIM packs are sold at a retail price of RM7 each and comes pre-loaded with RM5 worth of airtime credit. - What is the validity of the SIM pack?
All Altel SIM packs come with 30 days of validity upon successful registration. You must reload by the 30th day to ensure services are not disrupted. - Where can I reload Altel credit?
You can reload Altel credit at all major outlets nationwide. Just look out for the Altel logo at an outlet near you. - What are the Altel reload denominations and validity?
Altel reload denominations are priced at RM5, RM10, RM30 and RM50.
Validity
RM5 – 5 days
RM10 – 20 days
RM30 – 60 days
RM50 – 90 days
General Terms and Conditions of Services
THIS AGREEMENT is made on the date of the Effective Date set forth above between ALTEL COMMUNICATIONS SDN. BHD. (COMPANY REGISTRATION NO.: 983899-V) a company duly incorporated pursuant to the Companies Act, 1965 Malaysia and having its principal business address at E-11-08, No. 2, Jalan PJU 1A/7A, Oasis Square, Oasis Damansara, 47301 Petaling Jaya, Malaysia (hereinafter referred to as "Service Provider") of the one part and the Subscriber (as hereinafter defined) of the second part. The Contracting Parties agree as follows:-1. AGREEMENT
The Service Provider agrees to provide and the Subscriber agrees to accept the Services (as hereinafter defined) subject to all terms and conditions of this Agreement. This Agreement shall be read together with specific terms and conditions of the Services (as spelt out below), Service Provider’s Privacy Statement as posted in Altel Website and any other policies, procedures and terms and conditions as maybe imposed by the Service Provider and the foregoing shall form an integral part of the Agreement.
a) Specific Terms and Conditions for Prepaid Services
b) Specific Terms and Conditions for Mobile Broadband Plans
These Terms and Conditions are provided to you in English and Bahasa Malaysia. In the event of any inconsistency between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.
2. DEFINITIONS
In this Agreement, the following expressions shall, unless the context otherwise requires, bear the following meaning:-
"Account" means the account for the Services in relation to your subscription of the Service with the Service Provider.
"Agreement" means the completed Registration Form and these Terms and Conditions including any Addendum and all subsequent amendments and variations to the Terms and Condition and Addendum.
"Addendum" means any addendum(s) executed by you and accepted by the Service Provider for value added, supplemental or additional Services.
"Altel Reload Cards" means the prepaid reload cards, whether in material form or otherwise which contain the prepaid reload and unused value as indicated in the reload cards which sold by the Service Provider and/or any person authorised by the Service Provider.
"Altel Website" means the website used by the Service Provider, namely http://www.altel.my and other web address(es) as may be used and/or adopted by the Service Provider from time to time.
"Business Day" means a day on which commercial banks are open for business in the territory of Malaysia excluding public holiday.
"Content" means any or all particular content or application in respect of the particular or any sound, text, articles, editorial(s), news, tutorial(s), tip(s), suggestion(s), graphic(s), photograph(s), video, or other audio-visual representation, audio, headline(s), abstract(s), HTML tag(s) and/or data or information relating to any subject and/or advertisements or embedded software provided or made available by the Service Provider which is capable of being created, manipulated, stored, retrieved or communicated electronically for delivery to Subscriber.
"Contracting Parties" means the Service Provider and the Subscriber.
"Intellectual Property" means all current and future copyrights, patents, trademarks, rights in databases, inventions or trade secrets, know-how, rights in designs, integrated circuits, topographies, trade and business names, domain names, get-up, marks and devices (whether or not registered), moral rights, and all other intellectual property rights and applications for any of those rights (where such applications can be made) which are capable of being protected and/or enforced in Malaysia and/or any relevant country of the world.
"Mark" means trade mark(s), service mark(s), trade name(s), logo(s), symbol(s), brand name(s) and other proprietary mark or any combination of the aforesaid.
"Mobile Number" means Mobile Station International Subscriber Directory Number (MSISDN) assigned to you by the Services Provider.
"Mobile Number Portability" means the ability for Subscriber to change from one mobile or fixed cellular service provider to another and retain their Mobile Number.
"Port" or "Porting" means the transfer of the Subscriber's Mobile Number from one mobile or fixed celluar service provider to another mobile service provider or vice versa.
Registration Form" means the Services registration form duly completed by you to subscribe to the Service, which has been accepted and approved by the Service Provider.
"Services" means the mobile telecommunication services and value added services and/or products through various mediums including voice/sound, data, text, visual images, signals or any other form or any combination of those forms based on a fixed cellular network provided by the Service Provider to the Subscriber. The services shall include all other services as may be varied, modified, amended, added and/or deleted by the Service Provider at any time and from time to time. Any references to "Services" in this Agreement shall mean all the Services or any of them as the context requires.
"SIM Card" means subscriber identification module card issued by the Service Provider to Subscriber for the purpose of using the Services in accordance with the Terms and Conditions.
"SKMM" means the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM), also known as Malaysian Communications and Multimedia Commission, a regulatory body established under the Malaysian Communications and Multimedia Commission Act 1998.
"Terms and Conditions" means these General Terms and Conditions, Specific Terms of Services, any other terms and conditions as maybe imposed by the Service Provider, policies and procedures contained in this Agreement and published on the Altel Website and/or as may be varied or modified from time to time at the Service Provider's sole discretion without prior notice to the Subscriber.
"Starter Pack" means the starter pack for the subscription of the Services which shall consist of the SIM Card for the Services (with an initial value of credit depending on package/plans subscribed by you) and a user guide.
"us" or "our" or "we" or "ALTEL" or "Altel" means the Service Provider and its Related Corporation. For the avoidance of doubt, Related Corporation has the meaning given to such term by section 6 of Companies Act 1965.
"Subscriber", "you" or "your" means the person to whom the SIM Card has been issued for the purpose of using the Services in accordance with the Terms and Conditions.
3. ACKNOWLEDGMENT AND CONFIRMATION BY THE SUBSCRIBER
3.1 You hereby irrevocably and unconditionally acknowledge, confirm and agree that:-
3.1.1 you have read and fully understood all the Terms and Conditions. You hereby acknowledge that you are competent to accept the Terms and Conditions for the Services.
3.1.2 your use of the Services, upon activation, constitutes unconditional acceptance to be bound by additional terms specific to various value added services and these Terms and Conditions including its future amendments, variations, modifications, deletions and/or additions.
3.1.3 by subscribing to the Services, you warrant that you have attained eighteen (18) years of age and above and authorised to use the Service subject to these Terms and Conditions herein and/or you are an entity of whatsoever description including but not limited to a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations for the time being in force and which may come in force more particularly described in the Registration Form.
3.1.4 you shall use the Services in accordance with the Terms and Conditions and ensure that any person you allow to use the Services complied with the Terms and Conditions.
3.1.5 all the information and/or particulars you have provided to the Service Provider for the purpose of registration and/or the use of the Services are accurate, true, complete and not misleading.
3.1.6 you shall provide valid and true identification documentations to the Service Provider for the purpose of registration and the MyKad/Military Identification Card/Police Identification Card/Permanent Resident Identification Card (MyPR) provided by you to the Service Provider and/or its authorised dealers/agents are valid and belong to you, or (if the Subscriber is a foreigner) the international passport provided/Work Permit Identification Card by you to the Service Provider and/or its authorised dealers/agents are valid and belong to you.
3.1.8 you are solely responsible for all acts or omissions that occur when using the Services.
3.1.9 you shall at all times abide and adhere to any regulations, rulings, directions, code of practice and/or any other form of rules issued by SKMM.
4. PERSONAL INFORMATION
4.1 By providing your personal information or obtaining the Services, you acknowledge that you have given the Service Provider your consent to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the provision of Services by Service Provider according to the Service Provider’s Privacy Statement which is available on Altel Website (which shall be read together with these Terms and Conditions) and the Personal Data Protection Act 2010 ("PDPA").
4.2 Where the Service Provider receives any personal data as defined by the PDPA from you, the Service Provider shall ensure that it fully complies with the provisions of the Act and only deals with the data to fulfill its obligations under the Agreement.
4.3 You understand and agree that by providing your personal data, the Service Provider and/or its Related Corporations may process the personal data for the following purposes:-
(i) for the performance of this Agreement and the provision of the Services and/or any purpose which is necessary or related to the provision of the Services to you;
(ii) for the performance of a contract in which the Subscriber is a party;
(iii) for the taking of steps at the request of the Subscriber with a view to entering into a contract;
(iv) for compliance of any legal obligation, other than an obligation imposed by contact;
(v) to protect the vital interest of the Subscriber;
(vi) necessary for the administration of justice or prevention or detection a crime, or for purpose of investigations or for the purposes of public interest;
(vii) execution of any functions conferred on any person by or under any law or was required or authorised by or under any law or by the order of a court or any administrative or regulatory bodies having jurisdiction over the matter; and
(viii) any other purposes that are expressly or impliedly permitted by the Subscriber, whether in this Agreement or otherwise.
4.4 The Service Provider shall, when processing the personal data, take reasonable practical steps to protect the personal data from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction of the personal data.
4.5 The Service Provider shall not use the personal data for any unlawful purposes.
4.6 The Service Provider shall indemnify you for any breach of the Act with renders the latter liable for any costs, claims or expenses.
4.7 In fulfillment of its obligations under the Act, the Service Provider shall have such systems in place to ensure:-
(i) full compliance with the Act and its Personal Data Protection Principles; and
(ii) the reliability of all its employees, workers, staffs, agents or business partners who may be involved in processing the personal data.
4.8 The Service Provider shall take all reasonable steps to ensure that all its employees, workers, staffs, agents or business partners comply with this clause where they are processing any of your personal data on behalf of the Service Provider.
4.9 You shall allow the Service Provider reasonable access to such information as is necessary to ensure that it is complying with the above provisions and the Act as a whole.
4.10 You are responsible for updating your personal data with the Service Provider and you hereby confirm that all personal data furnished to the Service Provider are true, accurate, complete, not misleading and kept up-to-date at all time.
4.11 Save and except as stated above and any other provisions in this Agreement or expressly agreed by the Subscriber in the future and/or as required or permitted under any enactment, law, statute, code, regulation, rules, bye-laws and/or any guidelines as determined by the relevant authorities, the Service Provider will not disclose the personal data to any other person.
5. PHONE, EQUIPMENT, MOBILE NUMBER& SIM CARD
A. Phone, Equipment and Mobile Number
5.1 Your fixed terminal equipment (i.e. your phone or other device which comprises a transmitter and receiver for radio communications services) must be type-approved by a certifying agency registered with the SKMM.
5.2 You are responsible to equip yourself with all the necessary and compatible phone, equipment, hardware and software required to utilise any of the Services offered.
5.3 The Mobile Number as assigned to you specified is not assignable, exchangeable or transferable unless with the Service Provider’s consent. You understand and acknowledge that you shall not have any rights to the Mobile Number allocated to you except for the sole purpose of using the Services in accordance with the Terms and Conditions.
5.3.1 The Service Provider reserves all rights to withdraw or change the Mobile Number allocated to you pursuant to the compliance with any requirement of the regulatory authority including SKMM and for such other reasons as we shall deem fit in our absolute discretion. The Service Provider shall endeavour to give you reasonable notice in such event and provided that the circumstances permit.
B. SIM Card
5.4 The SIM Card shall at all times remain the exclusive property of the Service Provider and you shall not transfer and/or assign the SIM Card to any person without the Service Provider’s prior written consent.
5.4.1 The Service Provider is not under any obligation to compensate you for your lost, stolen, damaged, faulty or cloned SIM Card or for any unused credit balance.
5.4.2 If the Service Provider chooses to replace your SIM Card, you will be charged for such replacement in the amount as may be determined by the Service Provider at any time and from time to time.
5.4.3 The Service Provider will replace a defective SIM Card at no cost if the defect is proven to the Service Provider’s satisfaction to have been caused by the manufacturer or supplier of the SIM Card and provided that you return the defective SIM Card to the Service Provider within fourteen (14) days from the date the Services are activated or from the date the Starter Pack is purchased from the Service Provider or the Service Provider’s authorised distributor or dealer, whichever is applicable. Proof of purchase of the Starter Pack must be furnished to the Service Provider, failing which the Service Provider shall at its absolute discretion decide not to replace the defective SIM Card.
5.4.4 You shall take all precautionary steps to prevent the loss, theft, unauthorised use and/or cloning of the SIM Card. In the event of any loss, theft, unauthorised use and/or cloning of the SIM Card, you shall immediately notify us. You shall remain liable for all charges and costs incurred in relation to the SIM Card including all costs associated with its unauthorised use.
5.5 All SIM Cards must be activated within Malaysia and before the expiry date printed on the Starter Pack.
5.5.1 You shall, as required by law, register your personal particulars with the Service Provider upon the purchase of the Starter Pack.
5.5.2 If you fail to register or activate the SIM Card or the use of the Services is not activated by you, by the expiry date printed on the Starter Pack, the SIM Card will be deactivated. No refund shall be given to you in respect of the same.
5.5.3 The Service Provider may at any time terminate your SIM Card and bar your access to the Services if you breach any of the Terms and Conditions or otherwise without giving any reason whatsoever including but is not limited to if you fail to register.
5.6 Upon activation of the SIM Card in the Starter Pack, you may begin to use the Services up to the value of the credit in your Account for the duration of validity period as stated in the Starter Pack.
5.6.1 Upon expiration of the credit validity period, you must perform a reload with the Altel Reload Cards in order to continue to use the Services. In the event no reload is performed, the SIM Card shall be terminated and any remaining credit including any other service or benefit or points accumulated in the Account shall be forfeited without any further notice.
5.6.2 The validity period of the credit after reload shall be the period of time between the date of reloading and the stipulated validity period stated on the Altel Website.
5.6.3 The credit value in the Altel Reload cards which have passed the expiry date imprinted on them will not be usable and/or returnable. No refund shall be given to you in respect of the same.
5.6.4 Unless otherwise agreed in writing by the Service Provider, the credit value and/or any balance of the credit value in your Subscriber’s Account are not redeemable for cash.
5.6.5 Unless otherwise agreed in writing by the Service Provider, the Altel Reload cards are not refundable. Any value that has been reloaded is not transferable or refundable. The Service Provider will not be liable for any loss or damage due to reloading errors caused by the user of the Altel Reload cards.
5.6.6 The Service Provider shall reserve all rights to forfeit any of the remaining talk time credit after the expiry of the respective validity period(s).
5.7 The Service Provider shall not in any way be liable to reimburse you any forfeited credit value or for any damages, cost, loss or expenses suffered as a result of the suspension and/or termination of your Account and/or the Services.
6. SERVICES
6.1 To the extent permitted by law, the Services are provided on an "as is" and "as available" basis and the Service Provider shall not be liable for and makes no express or implied representations or warranties, guarantee or representation of any kind in relation to the Services including but is not limited to:-
6.1.1 availability, accessibility, timeliness and uninterrupted use of the Services;
6.1.2 sequence, accuracy, completeness, timeliness or the security of any data or information transmitted or received by you in connection with the Services;
6.1.3 the condition, merchantability, or fitness of any part of the Services;
6.1.4 the quality of the service equipment used by you that is necessary for the access and/or use of the Services;
6.1.5 the quality of the network coverage, whether domestic or international.
6.2 The Service Provider reserves the right to amend, modify, vary, terminate, delete and/or add the Services, the applicable rates, charges, terms of use, plans and/or package either in whole or in part at any time as the Service Provider in its absolute discretion deems fit without prior notice to you.
6.2.1 Your usage of any part of the Services implies your acceptance of all the Terms and Conditions of the Services which may be varied, modified, amended, deleted, added or terminated in whole or in part at any time and from time to time without any prior notice from the Service Provider.
6.3 The Service Provider shall be entitled at its absolute discretion at any time to suspend and/or disconnect your access to the Services without any notice or compensation to you in the following circumstances:-
6.3.1 if any technical failure occurs in the Services or the Service Provider, the Service Provider’s Related Corporations or the Service Provider’s affiliated corporations’ network which support the Services in whole or in part;
6.3.2 while the Services are being upgraded, added, deleted, amended, varied, modified or maintained either in whole or in part;
6.3.3 if you breach any of the Terms and Conditions;
6.3.4 if you do anything which may in the Service Provider’s sole opinion, lead to the damage or injury to the Services or the Related Corporations’ network or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part;
6.3.5 if the Services Provider is required to do so by any law, statue, enactment, code or by any relevant authorities;
6.3.6 if it is in the Service Provider’s sole opinion that the Services or the Service Provider’s Related Corporations or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part is or may be used fraudulently or for unlawful purpose.
6.4 The Service Provider will endeavour to resume the Services as soon as possible in the event the suspension or disconnection occurs due to the circumstances as stated at Clause 6.3 above. You shall be liable for all applicable charges during the period of interruption, suspension, disconnection or loss of the Services or part thereof from any cause whatsoever.
6.5 The Service Provider reserves the absolute right at any time and without being liable to you or any third party whatsoever to:-
6.5.1 impose a fee, extra charges and/or penalty to you or suspend, disconnect and/or terminate your telephone line if you misuse the free calls or data services or any other services provided, directly or indirectly or through the Service Provider by way of unauthorised selling.
6.5.2 impose any minimum or maximum capping for the free voice and/or data usage without prior notice to you based on the Service Provider’s Fair Usage Policy (if any) which may be changed at any time and from time to time at the Service Provider’s absolute discretion.
6.6 It is hereby agreed that the Service Provider and/or its Related Corporations and/or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part which shall include its employees, workers, staffs, shareholders, directors shall not in any way be liable to you or any third party authorised by or claiming through you for any loss or damage, whether direct , indirect, special or consequential, or for loss of business, revenue or profits or of any nature suffered by you or any person authorised by you, or any injury caused to or suffered by a person or damage to property arising from or occasioned by:-
(i) the use or inability to use by you or any persons authorised by you, of the Services or any part thereof;
(ii) any malfunction, unauthorised use, cloning of or defect in the Services and/or the SIM Card or any part thereof for whatsoever reasons;
(iii) any act, omission, error, default or delay by use by the Service Provider and/or its Related Corporations which shall include its employees, workers, staffs, shareholders, directors in relation to the Services.
6.7 Without limiting the generality of Clause 6.6 above, that the Service Provider and/or its Related Corporations and/or the Service Provider’s affiliated corporations’ network which supported the Services in whole or in part which shall include its employees, workers, staffs, shareholders, directors shall not in any way be liable to you or any third party authorised by or claiming through you for:-
(i) any claim for libel, slander, infringement of any Intellectual Property rights arising from the transmission and receipt of material in connection with the Services and any claims arising out of any act or omission on your part in relation to the Services or any part thereof;
(ii) any loss or damage caused to you as a result of the suspension/termination of the Services and the interruption/loss of suspension/termination of the Services and the interruption/loss of the Services or any part thereof from any cause;
(iii) any loss, distortion or corruption of data arising from the use of the Services to transmit data or for data communication purposes at any stage of the transmission including any unlawful or unauthorised access to your transmission or date;
(iv) interruption or unavailability of the Services as a result of including but not limited to adverse weather conditions, electromagnetic interference, equipment failure or congestion in the Service Provider and/or its Related Corporations and/or affiliated corporations’ network or telecommunication systems.
6.8 You acknowledge and agree that wherever applicable; the mobile data services as part of the Services will be provided on a "pay as you use" basis and the charges for your data services will be based on your usage. You further acknowledge and agree that it is your responsibility to switch off the "mobile data" or "mobile internet connect" setting in your phone in the event you do not wish to use the data internet. The Service Provider shall bear no responsibility of whatsoever nature in the event charges are levied based on your data internet usage caused by your failure to switch off your phone settings.
6.9 You acknowledge that the Service Provider may use under the terms of a commercial arrangement the facilities, goods or services of another operator ("Associated Operator") in the course of providing the Services and any other telecommunication services or goods to you. Such operator refers to any network facilities provider, network service provider or applications service provider licensed under the Communications and Multimedia Act 1998 (as amended) or other equivalent person outside Malaysia who lawfully operates a network within or outside Malaysia (as the case may be) and who is not a party to this Agreement.
6.10 In the event, for any reason whatsoever, the Service Provider ceases to provide the Services then:
(i) a mobile network operator other than the Service Provider ("Replacement Operator") may step in and provide you with services instead of the Services, and such services may, but will not necessarily, be similar or equivalent to part or all of the Services. The range and nature of such services offered to you shall be at the sole and absolute discretion of the Replacement Operator;
(ii) if a Replacement Operator does decide or expresses an intent to provide services to you instead of the Service Provider, the Service Provider will release your personal information to such Replacement Operator, and such Replacement Operator will inform you of the services they propose to offer;
A Replacement Operator will only take responsibility for the provision of part or all of any services being provided to you by the Service Provider. You shall in no circumstances have any right to demand or take any action against a Replacement Operator for the continued provision of any specific the Service Provider’s Services or for any non-communications service that the Service Provider was providing to you, regardless of whether or not such non-communications services were accessible from your mobile handset or whether the Service Provider indicated to you that any Replacement Operator would provide any such services;
Your execution of the Registration Form and your acceptance of this Agreement constitutes written consent and authorisation to a Replacement Operator to do any acts necessary or incidental to give effect to this clause, and to promptly pay on demand the Replacement Operator for any services provided pursuant to this said clause that you continue to receive and use.
For the avoidance of doubt, the Replacement Operator may be the Associated Operator.
7. THE SUBSCRIBER’S RESPONSIBILITIES
7.1 In addition to all other covenants, representations, undertakings, or warranties contained in this Agreement and without derogation to the same, the Subscriber hereby expressly, unconditionally irrevocably agrees and undertakes with the Service Provider and/or represents and warrants to the Service Provider that:-
7.1.1 you shall promptly and punctually pay all fee, charges, rates and other charges or payments payable in respect of the use of the Services.
7.1.2 you shall promptly pay and settle all applicable taxes, levies and/or duties that are payable by you in relation to the use of the Services.
7.1.3 you shall abide with all notices or changes made by the Service Provider.
7.1.4 you shall report to the Service Provider immediately upon the discovery of fraud, unauthorised usage, loss, theft of your SIM Card and any other occurrence of illegal or unlawful deeds in relation to the use of the Services. You must call the Service Provider’s customer service number as provided in the Altel Website to lodge a complaint and/or to lodge a police report (if required) and a certified true copy of the police report must be given to the Service Provider.
7.1.5 you shall ensure that the phone used by you for the SIM Card and the use of the Services is legally owned/possessed/used by you at all times and you shall not or allow any person to modify or manipulate the phone and/or the SIM Card which is against any laws or regulations of Malaysia.
7.1.6 you shall cease from using the Services or any part thereof for such period as may be required and notified by the Service Provider.
7.1.7 you shall be responsible for all the security and integrity of information and data transmitted or broadcasted by you or any person using your phone, whether with or without your authorisation.
7.1.8 you shall keep the personal identification number (PIN) of the SIM Card confidential and shall not reveal and/or disclose any PIN or important information to any other person at all times unless legally obligated to do so.
7.1.9 you shall not use the Services with any unauthorized device which illegally exploits the unlimited free voice and/or data usage or spamming activities for the purposes of unauthorized reselling.
7.1.10 you shall provide accurate, complete and not misleading information and/or particulars to the Service Provider and inform the Service Provider immediately of any changes but not limited to, any changes in the address and/or contact particulars.
7.1.11 you shall comply with all applicable laws, rules and regulations, codes, circulars and any requirements or restrictions which the Service Provider or other service providers and/or operators may impose on the use of the Services or any telecommunications system, equipment or device.
7.1.12 you shall follow and/or abide all instructions, guidelines protocols, handling procedures and/or rules in this Agreement and/or issued by the Service Provider from time to time when using the Services;
7.1.13 you shall not use the Services or any part thereof to cause embarrassment, distress, annoyance, irritation or nuisance to any person.
7.1.14 you shall not use or allow any part of the Services to be used:-
(i) for any unlawful purposes or for any purpose which shall be deemed unlawful, defamatory, threatening to the national security and/or public order , and/or which is likely to encourage crime or lead to public disorder, and/or which instigate racism or otherwise prohibited,
(ii) to transmit or post any contents (whether via SMS/Multimedia Messaging Service (MMS), text, data, voice, audio, visual, or any form) which may give rise to civil liability or otherwise violate any applicable laws, ordinances, rules or regulations or which may contain offensive element which shall be or deemed to be indecent, obscene, pornographic, profane, false, vulgar, menacing and/or offensive in character with intent to annoy, abuse, threaten or harass any person and/or in any way tantamount to anything which offends or contempt good taste or decency and/or is offensive to public feeling;
(iii) in any manner which may constitute a violation or infringement of the rights of any party, including, but not limited to, their Intellectual Property or confidentiality or privacy rights;
(iv) to be resold or otherwise provided to third parties without the Service Provider’s prior written consent;
(v) in a manner that results in the Service Provider being liable for any loss or damages under any applicable laws, rules or regulations;
(vi) for knowingly or negligently transmitting or uploading any electronic material (including, without limitation to files that contain virus, corrupted files, or other similar software or programme) which is known or likely to cause or you have reason to believe that will interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by the Service Provider; and
(vii) which involve activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or propriety designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material.
7.1.15 you shall not download any file posted by any other user of the Services if you know or reasonably ought to know that such file cannot legally be distributed in any manner whosoever.
8. EXCLUSION OF LIABILITIES & INDEMNITY
8.1 The Service Provider does not warrant and in particular does not guarantee the sequence, accuracy, authenticity, security or timeliness of the Content and the Service Provider disclaim all liabilities of whatsoever nature in relation to the Content provided.
8.2 By using the Services, you acquire no rights or interests to the Content and you agree not to distribute or forward the Content to any other person.
8.3 You shall not reproduce, tamper, alter, add, delete, modify, amend or vary in whatsoever manner, distribute or forward the Content (whether in its original or adapted form) received as part of other Services to anyone else for purpose of creation of any commercial products, whether tradable or otherwise including but not limited to, any derivative products whether for your own purposes or for the purposes of any third party.
8.4 The Service Provider shall not be liable or responsible in any manner of whatsoever nature for any loss or damage suffered by the Subscriber or any other person as a result of using the Content of any information or data thereof including the damage or loss of data caused by virus or any other similar programmes.
8.5 The Service Provider shall not be liable for, and you agree to indemnify the Service Provider against all claims, losses, liabilities, proceedings, demands, costs and expenses (including legal fees) which may result or which the Service Provider may sustain in connection with or arising from the provision of the Services to you. You shall also reimburse the Service Provider all such payments including but is not limited to taxes, levies and/or duties payable which the Service Provider has advanced or settled on your behalf, whether under a statutory obligation or otherwise.
8.6 Your use of the Services connotes that you agree to fully indemnify and keep the Service Provider, its officers, employees, staff, workers, agents, contractors, authorised personnel fully indemnified against any loss, damage, claims, costs, expenses, liabilities, penalties arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising from the material transmitted, received or stored via the Services or part thereof and from all other claims arising out of any act or omission by you or any unauthorized use or exploitation of the Services or any part thereof.
8.7 You shall not hold any Associated Operator whose services are used in supplying the Services liable in any manner whatsoever (whether in contract, tort (including negligence) breach of statutory duty or otherwise), to the full extent permitted by law, for any loss or damage arising from or relating to the Services supplied to you by any such Associated Operator and/or any delay or failure to supply any services or goods to you.
8.8 You shall not hold any Associated Operator whose facilities or network(s) are used by the Service Provider to provide the Services liable in any manner whatsoever (whether in contract, tort (including negligence), breach of statutory duty or otherwise), to the full extent permitted by law, for any loss or damage arising from or relating to any goods or services accessed or used by you via such facilities or network(s), where the goods or services accessed or used are provided by the relevant Associated Operator.
8.9 You shall not be entitled to bring nor institute any claim, demand or cause of action directly the Associated Operator for any reason whatsoever.
8.10 The Service Provider shall not be liable for any costs, loss or damages (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your usage of the Service or for whatsoever reason under the Agreement.
8.2 Notwithstanding the foregoing, you agree that the Services Provider’s entire liability in contract, tort (including negligence or breach or statutory duty) or otherwise to you (except for death or personal injury caused by the Service Provider’s negligence), shall not at any time exceed the sum of RM500.00 or the total of your charges in the three (3) months preceding the relevant event(s), whichever is lower.
9. MOBILE PLAN
9.1 A subsisting Subscriber is entitled to enjoy the privileges, benefits and entitlements provided under the Mobile Plan as more particularly described from time to time on Altel Website (hereinafter referred to as "Mobile Plan").
9.2 The Subscriber shall only be entitled to the Mobile Plan, whether in whole or in part subject strictly to the following conditions in addition to the terms and conditions as published on Altel Website from time to time and all other terms and conditions attached to each and every type of programme under the Mobile Plan, whether contained in this Agreement or otherwise:-
9.2.1 Unless agreed otherwise in writing by the Service Provider, the redemption, rewards or benefits under the Mobile Plan are not exchangeable for other rewards, or refundable, replaceable, or transferable for cash or credit under any circumstances.
9.2.2 Any abuse or misuse or illegal/immoral use of the privileges, benefits or entitlements under the Mobile Plan may result in the cancellation, suspension, termination, or withholding of Subscription.
9.2.3 All goods, products or services made available for redemption as the privilege, benefit or entitlement of the Mobile Plan are made available to the Subscriber on an "as is" basis and "as available" basis. The Service Provider makes no express or implied representations or warranties or guarantees in relation to any of the good, product or services including but not limited to, the satisfactory, fitness for purpose, merchantability, safety, legality, title and non-infringement. To the full extent permitted by law, the Service Provider disclaims any and all such warranties, representations or guarantees.
9.2.4 In no event shall the Service Provider, its Related Corporations or its affiliated corporations, including but is not limited to its employees, workers, staffs, shareholders, directors, agents or business partners be liable in any manner whatsoever to any Subscriber or third party authorised by or claiming through a Subscriber whether in contract or in tort for any loss or damage, direct or indirect, special or consequential or of any nature suffered by any Subscriber resulting from the use or inability to use any of the privileges, benefits or entitlements attached to the Mobile Plan, including but without limitation to:-
(i) any injury or death;
(ii) any failure by the participating business partners to meet the terms and conditions on which it has been agreed to provide a privilege, benefit or entitlement or discount or products, goods or services;
(iii) the suspension or termination of the Subscription.
9.3 The Service Provider has the absolute rights and without assigning any reason whatsoever and without prior notification to the Subscriber from time to time and at any time to review, withhold, suspend, cancel, terminate, discontinue, amend, vary, modify, add, delete:-
(i) the subscription of the Subscriber;
(ii) any part of the Mobile Plan;
(iii) any benefits, terms and conditions, charging structures and usage mechanism in relation to or associated or affiliated with any part of the Mobile Plan;
(iv) the qualifications, eligibility, criteria and requirements for the entitlement to the Mobile Plan, whether in whole or in part.
9.4 In the event of any additional and/or supplemental services or products provided by third party, the use of which shall be strictly subject to the terms and conditions as published in the Altel Website and the Service Provider shall not in any way be responsible or liable to you or any third person for the products and/or services provided by third parties.
10. MOBILE NUMBER PORTABILITY ("MNP") (IF AND WHICHEVER IS APPLICABLE)
10.1 If you Port a Mobile Number you have obtained from us to use with the services to another mobile/fixed cellular service provider with a Mobile Phone or you Port the Mobile Number from another mobile service provider to the Service Provider’s fixed cellular network, you acknowledge and accept that:-
(i) you must settle all outstanding contractual obligations including all outstanding payment (if any) with the Service Provider or your previous mobile/fixed cellular service provider before you are allowed to Port;
(ii) you may only Port a Mobile Number for which you are the authorised and duly registered holder of the Mobile Number;
(iii) only active Mobile Numbers are eligible for Porting. Mobile Numbers which have been suspended, terminated, blacklisted on the defaulters’ database and/or barred shall not be eligible for Porting;
(iv) you are only allowed to Port the Mobile Number and not the telecommunications network services;
(v) the Mobile Numbers requested for Porting by you must be in the range of Mobile Numbers as approved by SKMM from time to time;
(vi) Mobile Number Porting is subject to existing geographical numbering requirements;
(vii) the requirements in the MNP code and any bilateral agreements made between us and other mobile/fixed cellular service provider must be met before you may Port your Mobile Number;
(viii) the Service Provider may, upon receipt of a Port request from you, notify you by way of SMS the progress of your Port request;
(ix) any balance of credit you had with the Service Provider or your previous mobile/fixed cellular service provider shall be forfeited. The Service Provider shall not be liable and/or responsible to you or any third party authorised by or claiming through you for such forfeiture of any balance of credit;
(x) any fee paid for Porting are non-refundable;
(xi) the Service Provider does not guarantee or warrant that your Mobile Number can be Ported from your previous mobile/fixed cellular service provider to its fixed cellular network. Your previous mobile/fixed cellular service provider may reject your request to Port if the information you provided is incorrect or does not match the data held by them.
10.2 You expressly, irrevocably and unconditionally consent, acknowledge and agree that you request to the Service Provider to Port your Mobile Number represents a notice to terminate your subscription with your previous mobile/fixed cellular service provider. The Service Provider shall not be held responsible or liable for any unsuccessful termination of your subscription with your previous mobile/fixed cellular service provider and resulting failure to Port with the Service Provider.
10.3 In the event of a Port to the Service Provider, or Port withdrawal or Port reversal to the Service Provider or your previous mobile/fixed cellular service provider, the Service Provider:-
(i) is not responsible for any period of outage of your service or any related ancillary services;
(ii) is not liable to you or any person third party authorised by or claiming through you for any damage, loss, costs or expenses or other liability in contract or tort or otherwise direct or indirect, for or in relation to the Port, or Port withdrawal or Port reversal, for any reason whatsoever;
(iii) will not refund the Porting fee.
10.4 Acceptance of the Terms and Conditions will only be effective upon activation of the Ported number by the Service Provider.
10.5 In addition to Clause 4.1, you expressly authorise the Service Provider to provide information regarding your Mobile Number to be disclosed to other telecommunication service providers to enable the transfer of your Mobile Number one telecommunication service provider to another.
11. CONFIDENTIALITY AND INTELLECTUAL PROPERTY RIGHTS
11.1 For the purpose of this Clause, "Confidential Information" means all proprietary non-public and confidential or personal data of the Parties or information which the Parties may have access to or which may have come to the knowledge of the Parties and/or pursuant to this Agreement and/or any information in respect of the security arrangements between the Service Provider and the Subscriber under this Agreement. The Subscriber’s Confidential Information shall not include information which (i) is in the public domain at the time of disclosure or later enters the public domain through no fault of the Service Provider, and/or (ii) is received by the Service Provider from a third party not associated and/or related to the Subscriber; and/or (iii) is presently known to the Service Provider; and/or (iv) is required to be disclosed by law, judicial or administrative process or by governmental authority and/or (v) with written consent of the Subscriber including the personal data which are consented to by the Subscriber pursuant to the clauses aforementioned.
11.2 The Subscriber covenants with the Service Provider that he/she shall keep all the Service Provider’s Confidential Information in confidentiality and shall not divulge or disclose the Service Provider’s Confidential Information for its or third party’s undue benefit. This confidentiality obligation shall survive notwithstanding any lawful termination of this Agreement.
11.3 The Subscriber hereby irrevocably and unconditionally acknowledges and agrees that:-
11.3.1 You shall not:-
(i) use any information or content or any parts thereof (whether in its original or adapted form) received as part of the Services, for purposes of creation of any commercial products, whether tradable or otherwise including but is not limited to, any derivative products whether for your own purposes or for the purposes of any third part.
(ii) disseminate or provide to any third party information or any part thereof (whether in its original or adapted form) received as part of the Services and any other information or content (whether in its original or adapted form) received as part of the Services, of which the Service Provider shall inform you from time to time.
11.3.2 the Service Provider’s Mark, articles, graphic representation, company name, domain name(s) of the Service Provider including but is not limited to the Altel Website are proprietary to the Service Provider and the Subscriber cannot invoke and/or claim any rights in this respect or any other Intellectual Property rights from the Service Provider and this Agreement does not give you any interest in the Service Provider’s Mark and/or the Altel website except the right to use the same in accordance with the Terms and Conditions of this Agreement.
11.3.3 All Intellectual Property rights in relation and/or attached to the Altel Website shall belong to the Service Provider. No Intellectual Property rights are assigned to the Subscriber based on this Agreement.
11.3.4 you shall grant the Service Provider an irrevocable, worldwide royalties free licence to copy and adapt and reproduce in any manner whatsoever any information generated through your use of the Services to the extent necessary for the Service Provider to provide or to promote the Services or for the Services.
12. SUSPENSION AND TERMINATION
12.1 This Agreement or the Services may be terminated or suspended by the Service Provider upon the occurrence of any of the following events:-
(a) if you default in any payment to the Service and/or any other monies covenanted to be paid hereunder including but is not limited to any default interest payable thereto after the same shall have become due by the Subscriber to the Service Provider whether formally demanded or not; or
(b) if you commit or threaten to commit a material breach of any term, stipulation, covenant or undertaking contained in this Agreement; or
(c) if you commit a breach of and/or violate any applicable laws in connection with the terms and conditions under this Agreement; or
(d) if there is any technical problem occurs in the Services or related network; or
(e) if there is any problem occur with the fixed cellular network or the network provider supporting the fixed cellular network in which the Services are based were interrupted or terminated or suspended for any reason whatsoever or the license to operate the Service Provider’s system is terminated; or
(f) while the Services are being upgraded, modified or maintained; or
(g) when it is for the purpose of testing or correcting any malfunctioning of the phone or the Service Provider’s system; or
(h) if you do anything which may in the Service Provider’s sole opinion, lead to, including but not limited to, the damage or injury to the Services or the Service Provider’s related network or operation or its reputation and business goodwill; or
(i) if the Service Provider is required to do so by law, statute, enactment, ordinance, code or by any other relevant authorities; or
(j) if it is in the Service Provider’s sole opinion that the Services or the Service Provider’s host network is or may be used fraudulently, illegally or for unlawful purposes; or
(k) any other reason that may be determined by the Service Provider and published on Altel Website from time to time.
12.2 The Service Provider shall, notwithstanding any contrary provisions herein contained and in addition to but without prejudice to any other termination rights as may be conferred and contained in this Agreement, be entitled at any time thereafter, without further notice to you and without any obligation to provide you with any explanation whatsoever and without prejudice to all other rights, powers and remedies conferred on the Service Provider by virtue of this Agreement or by operation of by law or equity, to terminate this Agreement forthwith and thereafter this Agreement shall terminate and cease to have any effect upon the other parties’ receipt of such notice and neither Party hereto shall have any claims against the other save and except for any antecedent breach of this Agreement.
12.3 You may terminate the Agreement by giving the Service Provider written notice of termination. The Services shall be terminated within three (3) Business Days from the date of receipt of the written termination notice by the Service Provider from you.
12.4 Upon termination of this Agreement, the Subscriber shall immediately or within such extension of time as may be granted by the Service Provider in writing and at its absolute discretion (if any):-
12.4.1 settle all outstanding charges and other sums due and owing to the Service Provider pursuant to this Agreement (if any) including charges for the usage of the Services and any other outstanding and/or commitment amounts, including all those under a fixed contract period; and
12.4.2 return the SIM Card to the Service Provider.
12.5 The Service Provider may at its absolute discretion terminate all other benefits, entitlements, and promotions upon termination of this Agreement without being liable to the Subscriber in whatsoever nature.
12.6 In the event of any suspension of the Services, the Service Provider may at its absolute discretion reconnect the Services, subject to you paying a reconnection fee and all outstanding amount due including any late payment interest therein to the Service Provider.
13. FORCE MAJEURE
13.1 "Force Majeure Event" means any physical event or circumstance beyond the control of a Party which prevents that Party from performing its obligations under this Agreement or uncontrollable events which make it impracticable or commercially unreasonable for the Party affected by such events to perform under the terms of this Agreement, which events shall include but is not limited to acts of God, acts of war, invasion, act of foreign enemy, hostilities, warlike operations, civil disobedience, rebellion, insurrection, military or usurped power or confiscation by order of any Government or public authority, terrorism or threat of terrorism, military call-ups and other situation or crisis, mutiny, riots, mobilisation, unusual or unexpected shortage of labour, labour lockouts, strikes or other industrial actions, sabotage, action or intervention of authorities, boycott, unexpected change in weather conditions, damage caused by thunderstorm, flood, hurricane, typhoon, earthquake, tornado, cyclone, volcanic eruption or other natural disaster, disturbance in electric supply, or scarcity of transport equipment or fuel. For avoidance of doubt, an act of terrorism means an act, including but not limited to the use of force or violence and/or threat thereof, any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government (s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public in fear. For avoidance of doubt, a Force Majeure Event shall not include any event or circumstance which may be avoided by an act or omission of a Party hereto.
13.2 Neither party shall be liable to the other in respect of the performance of obligations under this Agreement upon occurrence of any Force Majeure Event. Although the Service Provider will use its best efforts to ensure adequate sources of supply of raw materials and component parts to comply with its obligations under this Agreement, the Service Provider reserves the right to declare any shortages thereof a Force Majeure. An operating error caused by the Subscriber, a defect in equipment or in a communication connection or line, interruption, break-down or disturbance in telecommunications or telecommunication connections, as well as a network operator’s error shall also be deemed to constitute such ground for relief on the part of the Service Provider.
13.3 Notwithstanding anything contained herein, no Force Majeure Event shall apply to any obligation to pay any sum of money under this Agreement in a timely manner by the Subscriber in accordance with the provisions of this Agreement.
14. NOTICES
14.1 All notices, requests and/or other communications to be given by the Service Provider to you under these Terms and Conditions shall be in writing through the following means:
a) by sending notice, correspondence or other documents to the your address as stated in the Registration Form or to your last known address; as the case maybe; or
b) by publishing notices, requests and/or other communications in the Altel Website;
14.2 All notices, requests and/or other communications to be given by you to the Service Provider under these Terms and Conditions must be in writing and sent to the address as set out above or such address as notified in writing by the Service Provider to you.
14.3 All notices, requests and/or other communications given by the Service Provider to you pursuant to clause 14.1 (b) above shall be deemed to have been served if published on the Altel Website.
14.4 All notices, requests and/or other communications given by you to the Service Provider pursuant to clause 14.1 (a) shall be deemed to have been served if:-
14.4.1 if delivered by hand, at the time of delivery;
14.4.2 if sent by prepaid registered post, on expiry of five (5) days after posting; and
14.4.3 if sent by facsimile transmission, at the time of transmission provided that a written confirmation copy is sent by post to the addressee within two (2) Business Days after the transmission.
14.5 In proving the giving of a notice or communication, it shall be sufficient to show:-
14.5.1 in the case of prepaid registered post, that the notice or communication was contained in an envelope which was duly addressed and lodged with the postal authorities for delivery; or
14.5.2 in the case of facsimile, that the notice or communication was duly transmitted from the sender's facsimile machine, as evidenced by a transmission report generated by such machine upon completion of the transmission confirming that the transmission was successful, the appropriate number of pages were sent and the addressee's facsimile number to which it was sent is correct.
15. MISCELLANEOUS
15.1 Amendments
The Subscriber hereby unconditionally and irrevocably agrees and authorise the Service Provider at anytime and from time to time and with or without notice to the Subscriber, to revise, amend, delete, vary, modify and/or supplement all or any of the Terms and Conditions herein contained.
The prevailing Terms and Conditions are as updated on the Altel Website and the updated Terms and Conditions shall apply and supersede any and all previous versions.
You are responsible to regularly review information relating to the Services posted on the Altel Website which may include changes to the Terms and Conditions. Your continued use of the Services after the effective date of any change to the Terms and Conditions shall constitute unconditional acceptance of such variations, additions, deletions, amendments, modifications by you and you shall be unconditionally bound by the same. If you do not accept such changes, you shall be entitled to terminate the use of the Services.
15.2 Assignment
The Subscriber may not assign or transfer any of their respective rights or obligations under this Agreement without the prior written approval of the Service Provider. Any purported assignment or transfer made without such prior written approval of the Service Provider shall not be binding on or effective against the Service Provider.
The Service Provider may assign its rights under this Agreement to a third party, Associated Operator and/or Replacement Operator, and you hereby agree that such assignment may be affected by written notice to you. The Service Provider may novate its rights and obligations under this Agreement to a third party, Associated Operator and/or Replacement Operator. Your execution of the Registration Form and your acceptance of this Agreement constitutes written consent and authorization for such novation and for the Service Provider to transfer all its obligations and rights under this Agreement to such third party, Associated Operator or Replacement Operator. For the avoidance of doubt, the Service Provider will remain responsible to you for the performance of its obligations hereunder up to the effective date of any assignment, novation or transfer of this Agreement in favour of a third party, Associated Operator or Replacement Operator. You shall not assign or novate any or all of your rights/obligations hereunder to any other person without the prior written consent of the Service Provider.
15.3 Law & Jurisdiction
This Agreement shall be governed by, and construed in accordance with, the laws of Malaysia and the Parties irrevocably submit to the non-exclusive jurisdictions of the Courts of Malaysia.
15.4 Invalidity and Severability
15.4.1 If any provision of this Agreement is or may become under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, void, invalid, prohibited or unenforceable then:-
(i) such provision shall be ineffective to the extent of such illegality, voidness, invalidity, prohibition or unenforceability;
(ii) the remaining provisions of this Agreement shall remain in full force and effect; and
(iii) the Parties shall use their respective best endeavours to negotiate and agree on a substitute provision which is valid and enforceable and achieve to the greatest extent possible the economic, legal and commercial objectives of such illegal, void, invalid, prohibited or unenforceable term, condition, stipulation, provision, covenant or undertaking.
15.4.2 These Terms and Conditions shall have effect only to the extent not forbidden by law.
15.5 Indulgence and Waiver
Any failure by the Service Provider to enforce any terms herein, or any forbearance, delay or indulgence granted by the Service Provider to you will not be construed as waiver of the Service Provider’s rights provided under this Agreement.
15.6 Understanding
The Subscriber acknowledges that he/she has read the Agreement and understands and agrees to be bound by its terms and conditions subject to any amendments made from time to time.
Specific Terms and Conditions for the Prepaid ('T&C')
- This T&C shall govern your subscription of Altel’s Prepaid Plans in which it shall be read together with Services’ General Terms and Conditions, which is posted in Altel’s website www.altel.my
- You may have the options to subscribe to the Altel’s prepaid package below or any other new plans introduced from time to time. Altel reserves its right to change, amend, revoke, replace and/or vary the plan’s details and benefits without serving any prior written notice to you.
- By subscribing to the Services, you shall enjoy the following benefits upon activation of the Services:
- 16 sen per minute*
- 5 sen per SMS
- 25 sen per MMS
- 5 sen per MB**
** or per session - Reload Channels a)
You may reload your Account by purchasing Altel Reload Card which may
come through physical scratch cards, soft PINs, reload via internet
banking or other reload channel as notified to you by ALTEL from time to
time. You may purchase Altel Reload Card from Altel’s authorised
dealers, outlets and reload locations as posted by Altel in its website http://www.altel.my
b) In order for you to perform the reload and to check the balance of your Account, you are required to follow the user guide may be provided by Altel on the Starter Pack, Altel Reload Card or as posted in its website; http://www.altel.my or any other medium as Altel deems fits and necessary in order for you enjoy the Services. - Reload Denominationsa)
The reload denominations starts from RM 3 up to RM 250.
Notwithstanding, Altel reserves the right to change reload denomination
value from time to time without serving any prior written notice to you.
b) The reload denomination value against the validity period for each reload shall be as follows:
Flexi - PIN-less, Easy Reload
Standard - Physical Scratch Cards & Soft PinsDenomination Validity RM 3 - RM 4 3 days RM 5 - RM 9 5 days RM 10 - RM 19 20 days RM 20 - RM 29 45 days RM 30 - RM 49 60 days RM 50 - RM 250 90 days
c) Altel reserves the right to change validity period of the reload denomination from time to time without serving any prior written notice to you.Denomination Validity RM 5 5 days RM 10 20 days RM 30 60 days RM 50 90 days
d) Altel may at its sole discretion introduce from time to time the method and/or mechanism to extend the validity period of the reload by posting the same in its website www.altel.my - The Services starts from the date when the Services is activated and shall continue until the termination of the Services subject to the terms and conditions of the Services.
Specific Term and Conditions for the Mobile Broadband Plans ("Broadband T&C")
- This Broadband T&C shall govern your subscription of Altel's Mobile Broadband Plans in which it shall be read together with the Services' General Terms and Conditions, Altel's Fair Usage Policy (if available) which is posted in Altel's website www.altel.my
- You
may have the options to subscribe to any of the Altel's Mobile
Broadband Plans below or any other new plans introduced from time to
time. Altel reserves its right to change, amend, revoke, replace and/or
vary the plan's details and benefits without serving any prior written
notice to you.Altel's Mobile Broadband Plans
Weekly Monthly Quota 500MB 1GB 2GB Validity 7 days 30 days 30 days Price (RM) 15 28 48 Subscribe Type MB 500MB and send to 25835 Type MB 1GB and send to 25835 Type MB MONTH and send to 25835 - You may enjoy the benefits of the Mobile Broadband Plans above only when you subscribe to ALTEL's Prepaid Services.
- You shall adhere to the manual, and/or guidelines provided by ALTEL through its starter pack, its website or medium as ALTEL deems fits and necessary in order for you enjoy the Services. ALTEL holds no liability and/or responsibility should you fail to do the same.
- The Services starts from the date when the Services is activated and shall continue until the termination of the Services subject to the terms and conditions of the Services.
- In order to ensure fair access to all ALTEL's customers, you agree that ALTEL reserves the right to manage your allocated bandwidth in accordance to the Fair Usage Policy (once it is made available by ALTEL).
Affordable Rates for Everyone!
Talk and text more without breaking the bank.
16 sen per minute*
5 sen per SMS
25 sen per MMS
5 sen per MB**
* 60-second charging block
** or per session
** or per session
Corporate Profile
Altel Communications
An Introduction
A subsidiary under Puncak Semangat Sdn Bhd, Altel is involved in the telecommunications industry and has been allocated spectrum to build a mobile network. We aspire to be the premier Long Term Evolution (LTE) (4G) and all other related telecommunications services provider, delivering strategic, high-speed mobile technology, consistent with the values and vision of the Company.
Partnership Programmes
Altel Partnership
Programmes
- Altel Authorised Distributors. They have a Distributorship Agreement with us and are responsible for distributing all Altel consumer products to our Altel Authorised Dealers and Altel Exclusive Partners within as specified territory.
- Altel Authorised Dealers are business owners who have a Non-Exclusive Dealership Agreement with us and are mainly responsible for selling Altel Consumer products within a specified location. They also sell products from other mobile operators. All Altel Authorised Dealers will have to be recommended by an Altel Authorised Distributor.
- Altel Exclusive Partners are business owners who have an Exclusive Partnership Agreement with us. They will exclusively sell Altel consumer products within a specified location, and enjoy several sponsorship schemes as well as campaign & promotional support from us. They are also authorised to conduct specific outsourced Altel customer support service operations; with its business premise entirely dressed up similar to an Altel-owned Retail Outlet. All Altel Exclusive Partners will have to be recommended by an Altel Authorised Distributor.
Altel Corporate
Business Partner Programmes
- Altel Go-To-Market (GTM) Partners. Occasionally, our strategic marketing efforts allow us to work with partners to penetrate niche markets and segments and any business with its own niche networks or markets.
- Altel Affiliate Partners are business partners who jointly invest with Altel to provide services and/or solutions that are powered by the Altel network for example; Property Developers, Facility Managers, Campus WiFi/LTE, and etc.
- Altel Technology Partners are business partners with their own niche technology R&D initiatives. These partners work hand-in-hand with us in developing vertical products and applications, and/or for specific knowledge sharing within the telecommunication industry like OEM manufacturers, System Integrators, MVNOs, Academic Faculties, and etc.
Maxis Home Fibre Internet
Important Notes:
- Maxis Home Fibre Internet coverage is exactly the same as Unifi Coverage for both ISPs are using the same infrastructure.
- It takes about 1 week for Maxis to process your order upon submission.
- Unlimited quota extended till further notice.
- RM200 installation fee is waived until further notice.
- Installation fee waiver only applies for standard installations.
- For non-standard installations, any additional costs for trenching, retiling, repainting and concealing done by independent contractors will be borne by customer.
Terms and Conditions:
- 24-month contract is applicable to all fibre internet plans
- Termination fee of RM500 is applicable if termination is within contract period.
- A RM75 phone service deposit for Malaysian waived until further notice
- Upon completion of free minutes, subsequent call charges to Maxis mobile and non-Maxis mobile is RM0.09/min.
- Call charges to Maxis fixed lines are RM0.05/min (local calls) and RM0.09/min (nationwide calls).
- For full terms and conditions, please refer to maxis.com.my/home
Streamyx Blockbuster Deal
1Mbps - RM110
2Mbps - RM130
4Mbps - RM140
Unifi VIP
VIP5 - RM149
VIP10 - RM199
VIP20 - RM249
2Mbps - RM130
4Mbps - RM140
Unifi VIP
VIP5 - RM149
VIP10 - RM199
VIP20 - RM249
| UniFi OKU Package | |||||||||||||||||||||||||||||||||||||
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Hubungi Saya
H/P : 013-3539645
Email : shahzannaenterprise@gmail.com
https://www.facebook.com/shahzannaenterpris
Pendaftaran Unifi (Upgrade Dari Streamyx)
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Alamat Lengkap :
No. Telefon (H/P) :
No. Telefon (Rumah) : Wajib diisi jika ada. Abaikan jika tiada. Untuk Pakej Unifi VIP sahaja.
No. Telefon (Pejabat) : Wajib diisi jika ada. Abaikan jika tiada. Untuk Pakej Unifi BIZ sahaja.
No. Telefon (Pejabat) : Wajib diisi jika ada. Abaikan jika tiada. Untuk Pakej Unifi BIZ sahaja.
Email :
Pakej yang ingin dilanggan :
Pilihan tarikh pemasangan :
Pilihan masa pemasangan : Disarankan jam 9 pagi.
Login ID Streamyx :
Login ID yang ingin digunakan 1 : (6-20 huruf)
Login ID yang ingin digunakan 2 : (6-20 huruf)
Login ID yang ingin digunakan 3 : (6-20 huruf)
Sila sertakan salinan IC & hantarkan kepada saya.
Sila sertakan salinan IC & hantarkan kepada saya.
PENTING!!!
- Selepas pendaftaran selesai, pihak TM mengambil masa antara 1-4 minggu atau lebih sebelum melakukan pemasangan. Maka anda diminta bersabar.
- Tempoh pemasangan modem pula mengambil masa 1-8 jam. Semasa proses pemasangan, kontraktor TM berkemungkinan akan menebuk (drill) dinding. Jadi anda disarankan memilih waktu pemasangan yang sesuai.
- Penalti akan dikenakan jika anda membatalkan langganan selepas mendaftar.
- Sila semak kawasan anda dahulu di SINI. Jika tiada dalam senarai,jangan lakukan pendaftaran bagi melanggan perkhidmatan Unifi.
Isi maklumat di atas selengkapnya
Hantarkan kepada saya sama ada melalui :
Telefon Bimbit
Fax
Email
Hubungi Saya
H/P : 013-3539645
Email : shahzannaenterprise@gmail.com
https://www.facebook.com/shahzannaenterprise
Pendaftaran Unifi (Baru)
Unifi VIP
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Alamat Lengkap :
No. Telefon (H/P) :
No. Telefon (Rumah) : Wajib diisi jika ada. Abaikan jika tiada
Email :
Pakej yang ingin dilanggan :
Pilihan tarikh pemasangan :
Pilihan masa pemasangan : Disarankan jam 9 pagi.
Login ID yang ingin digunakan 1 : (6-20 huruf)
Login ID yang ingin digunakan 2 : (6-20 huruf)
Login ID yang ingin digunakan 3 : (6-20 huruf)
Sila sertakan salinan IC.
Unifi BIZ
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Nama Syarikat :
No. Pendaftaran Syarikat : Sila rujuk borang SSM
Alamat Pejabat :
No. Telefon (H/P) :
No. Telefon (Pejabat) : Wajib diisi jika ada. Abaikan jika tiada
Email :
Pakej yang ingin dilanggan :
Pilihan tarikh pemasangan :
Pilihan masa pemasangan : Disarankan jam 9 pagi.
Login ID yang ingin digunakan 1 : (6-20 huruf)
Login ID yang ingin digunakan 2 : (6-20 huruf)
Login ID yang ingin digunakan 3 : (6-20 huruf)
Sila sertakan salinan IC + salinan borang SSM syarikat.
PENTING!!!
- Selepas pendaftaran selesai, pihak TM mengambil masa antara 1-4 minggu atau lebih sebelum melakukan pemasangan. Maka anda diminta bersabar.
- Tempoh pemasangan modem pula mengambil masa 1-8 jam. Semasa proses pemasangan, kontraktor TM berkemungkinan akan menebuk (drill) dinding. Jadi anda disarankan memilih waktu pemasangan yang sesuai.
- Penalti akan dikenakan jika anda membatalkan langganan selepas mendaftar.
- Sila semak kawasan anda dahulu di SINI. Jika tiada dalam senarai,jangan lakukan pendaftaran bagi melanggan perkhidmatan Unifi.
Isi maklumat di atas selengkapnya
Hantarkan kepada saya sama ada melalui :
Hantarkan kepada saya sama ada melalui :
Telefon Bimbit
Fax
Email
Hubungi Saya
H/P : 013-3539645
Email : shahzannaenterprise@gmail.com
https://www.facebook.com/shahzannaenterprise
Pendaftaran PERSONAL (Blockbuster Deal)
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Alamat Lengkap :
No. Telefon (H/P) :
No. Telefon (Rumah) : Wajib diisi jika ada. Abaikan jika tiada
Email :
Pakej yang ingin dilanggan :
Login ID yang ingin digunakan 1 : (3-8 huruf)
Login ID yang ingin digunakan 2 : (3-8 huruf)
Login ID yang ingin digunakan 3 : (3-8 huruf)
Sila sertakan salinan IC.
BUSINESS (Office In A Box)
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Nama Syarikat :
No. Pendaftaran Syarikat : Sila rujuk borang SSM
Alamat Lengkap : Alamat Syarikat
No. Telefon (H/P) :
No. Telefon (Pejabat) : Wajib diisi jika ada. Abaikan jika tiada
Email :
Pakej yang ingin dilanggan :
Login ID yang ingin digunakan 1 : (3-8 huruf)
Login ID yang ingin digunakan 2 : (3-8 huruf)
Login ID yang ingin digunakan 3 : (3-8 huruf)
Sila sertakan salinan IC + salinan borang SSM syarikat.
BUSINESS (Office In A Box)
Nama Penuh :
No. IC :
No. IC (lama) : Hanya untuk mereka yang lahir sebelum atau pada tahun 1977
Nama Syarikat :
No. Pendaftaran Syarikat : Sila rujuk borang SSM
Alamat Lengkap : Alamat Syarikat
No. Telefon (H/P) :
No. Telefon (Pejabat) : Wajib diisi jika ada. Abaikan jika tiada
Email :
Pakej yang ingin dilanggan :
Login ID yang ingin digunakan 1 : (3-8 huruf)
Login ID yang ingin digunakan 2 : (3-8 huruf)
Login ID yang ingin digunakan 3 : (3-8 huruf)
Sila sertakan salinan IC + salinan borang SSM syarikat.
Isi maklumat di atas selengkapnya
Hantarkan kepada saya sama ada melalui :
Telefon Bimbit
Fax
Email
Hubungi Saya
H/P : 013-3539645
Email : shahzannaenterprise@gmail.com
https://www.facebook.com/shahzannaenterprise
Senarai Servis & Soalan Lazim
Mengapa Daftar Dengan Saya?
Anda tidak perlu keluar dari rumah.
Anda tidak perlu keluar dari rumah.
Jimat minyak, wang & masa.
Pendaftaran dilakukan secara online.
Saya beri rebate sehingga 66% dari pakej yang anda daftar.
Rebate ini tidak terdapat di mana-mana cawangan TM Point.
HANYA DARI SAYA!!
Sebagai contoh,jika anda mendaftar Pakej Unifi VIP20 RM249/month
Anda layak menerima rebate RM165 dari saya.
Berapa Kali Rebate Akan Diberikan?
Rebate hanya diberi sebanyak sekali sahaja.
Jika anda mendaftar secara terus di TM Point, anda tidak mendapat rebate langsung!
Mengapa Saya Beri Rebate Kepada Pelanggan?
Saya ingin mewujudkan 'Win-win Situation'.
Anda dapat rebate tunai, saya dapat komisyen.
Bila Rebate Akan Diberi Kepada Pelanggan?
Rebate akan diberi selepas pendaftaran & pemasangan di rumah anda berjaya dilakukan.
Paling awal adalah selepas pemasangan atau selewat-lewatnya 45 hari selepas pemasangan.
Bagaimana Rebate Diberikan Kepada Pelanggan?
By Hand (cash) - Lembah Klang SAHAJA
Bank Transfer (prefer Maybank) - Seluruh Malaysia
Bagaimana Untuk Mengetahui Kawasan Yang Sudah Diliputi Perkhidmatan Unifi?
Sila klik SINI untuk maklumat lanjut atau tinggalkan alamat rumah di email saya.
Saya akan periksa bagi pihak anda.
Siapa Yang Boleh Mendaftar?
Seluruh rakyat Malaysia tidak kira di Semenanjung atau di Sabah & Sarawak.
Jika jarak menjadi masalah, anda boleh hubungi saya melalui info di bawah.
Apakah Proses Yang Perlu Dilakukan Untuk Mendaftar?
1. Kirimkan butiran pendaftaran anda melalui email, fax atau by hand.
2. Sertakan salinan IC melalui email, fax atau by hand untuk proses pendaftaran.
3. Sertakan salinan SSM (bagi pendaftaran syarikat sahaja).
4. Selesai
Berapakah Jumlah Yang Perlu Dibayar Dalam Bil Pertama?
RM75 - Deposit line telefon
RM10 - Caj duti setem
RM88 - Caj penyambungan (Connection Fee)
RM110 - Caj bulanan untuk Pakej Streamyx Blockbuster Deal 1Mbps (contoh)
Berapakah Jumlah Yang Perlu Dibayar Dalam Bil Pertama Jika Sudah Mempunyai Telefon Tetap?
RM10 - Caj duti setem
RM88 - Caj penyambungan (Connection Fee)
RM110 - Caj bulanan advance untuk Pakej Streamyx Blockbuster Deal 1Mbps (contoh)
Berapakah Jumlah Yang Perlu Dibayar Kepada Vendor/Kontraktor TM?
RM30 untuk bayaran caj pemasangan kabel (pemasangan standard).
Manakala bagi pemasangan non-standard boleh mencecah sehingga RM100.
Contoh pemasangan non-standard : tebuk dinding, kabel panjang diperlukan, korek tanah dll
Bayaran hendaklah dijelaskan selepas selesai pemasangan.
Caj pemasangan kabel mungkin berubah mengikut panjang kabel yang diperlukan.
Pihak TM cuma menyediakan 15m kabel fiber optik untuk Unifi.
Bagaimana Jika Saya Mendaftar Di TM Point? Adakah Saya Tidak Perlu Membayar Kos Seperti Di Atas?
Tidak. Anda tetap perlu membayar kos yang telah dinyatakan seperti di atas. Tiada bezanya dengan pendaftaran melalui saya. Bezanya jika anda mendaftar melalui saya, anda akan menerima REBATE TUNAI yang tidak terdapat di mana-mana cawangan TM Point di luar sana.
Anda Berminat Untuk Menjadi Agent TM?
Sila berhubung terus dengan saya untuk maklumat yang lebih terperinci.
Saya beri rebate sehingga 66% dari pakej yang anda daftar.
Rebate ini tidak terdapat di mana-mana cawangan TM Point.
HANYA DARI SAYA!!
Sebagai contoh,jika anda mendaftar Pakej Unifi VIP20 RM249/month
Anda layak menerima rebate RM165 dari saya.
Berapa Kali Rebate Akan Diberikan?
Rebate hanya diberi sebanyak sekali sahaja.
Jika anda mendaftar secara terus di TM Point, anda tidak mendapat rebate langsung!
Mengapa Saya Beri Rebate Kepada Pelanggan?
Saya ingin mewujudkan 'Win-win Situation'.
Anda dapat rebate tunai, saya dapat komisyen.
Bila Rebate Akan Diberi Kepada Pelanggan?
Rebate akan diberi selepas pendaftaran & pemasangan di rumah anda berjaya dilakukan.
Paling awal adalah selepas pemasangan atau selewat-lewatnya 45 hari selepas pemasangan.
Bagaimana Rebate Diberikan Kepada Pelanggan?
By Hand (cash) - Lembah Klang SAHAJA
Bank Transfer (prefer Maybank) - Seluruh Malaysia
Bagaimana Untuk Mengetahui Kawasan Yang Sudah Diliputi Perkhidmatan Unifi?
Sila klik SINI untuk maklumat lanjut atau tinggalkan alamat rumah di email saya.
Saya akan periksa bagi pihak anda.
Siapa Yang Boleh Mendaftar?
Seluruh rakyat Malaysia tidak kira di Semenanjung atau di Sabah & Sarawak.
Jika jarak menjadi masalah, anda boleh hubungi saya melalui info di bawah.
Apakah Proses Yang Perlu Dilakukan Untuk Mendaftar?
1. Kirimkan butiran pendaftaran anda melalui email, fax atau by hand.
2. Sertakan salinan IC melalui email, fax atau by hand untuk proses pendaftaran.
3. Sertakan salinan SSM (bagi pendaftaran syarikat sahaja).
4. Selesai
Berapakah Jumlah Yang Perlu Dibayar Dalam Bil Pertama?
RM75 - Deposit line telefon
RM10 - Caj duti setem
RM88 - Caj penyambungan (Connection Fee)
RM110 - Caj bulanan untuk Pakej Streamyx Blockbuster Deal 1Mbps (contoh)
Berapakah Jumlah Yang Perlu Dibayar Dalam Bil Pertama Jika Sudah Mempunyai Telefon Tetap?
RM10 - Caj duti setem
RM88 - Caj penyambungan (Connection Fee)
RM110 - Caj bulanan advance untuk Pakej Streamyx Blockbuster Deal 1Mbps (contoh)
Berapakah Jumlah Yang Perlu Dibayar Kepada Vendor/Kontraktor TM?
RM30 untuk bayaran caj pemasangan kabel (pemasangan standard).
Manakala bagi pemasangan non-standard boleh mencecah sehingga RM100.
Contoh pemasangan non-standard : tebuk dinding, kabel panjang diperlukan, korek tanah dll
Bayaran hendaklah dijelaskan selepas selesai pemasangan.
Caj pemasangan kabel mungkin berubah mengikut panjang kabel yang diperlukan.
Pihak TM cuma menyediakan 15m kabel fiber optik untuk Unifi.
Bagaimana Jika Saya Mendaftar Di TM Point? Adakah Saya Tidak Perlu Membayar Kos Seperti Di Atas?
Tidak. Anda tetap perlu membayar kos yang telah dinyatakan seperti di atas. Tiada bezanya dengan pendaftaran melalui saya. Bezanya jika anda mendaftar melalui saya, anda akan menerima REBATE TUNAI yang tidak terdapat di mana-mana cawangan TM Point di luar sana.
Anda Berminat Untuk Menjadi Agent TM?
Sila berhubung terus dengan saya untuk maklumat yang lebih terperinci.
Hubungi Saya
H/P : 013-3539645
Email :shahzannaenterprise@gmail.com
https://www.facebook.com/shahzannaenterprise
https://www.facebook.com/shahzannaenterprise
